Shipping policy

At Velune Véra, we are committed to delivering your order with care, efficiency, and elegance.

ORDER PROCESSING

Orders are processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

SHIPPING TIMES

Estimated delivery times:

• Europe: 5–10 business days  
• United States & Canada: 7–14 business days  
• International: 7–21 business days

Please note that shipping times may vary depending on customs clearance, carrier delays, holidays, or unforeseen circumstances.

CUSTOMS & DUTIES

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are the responsibility of the customer.

LOST OR DELAYED PACKAGES

Velune Véra is not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping information provided at checkout.

If your package is significantly delayed or lost in transit, please contact us and we will do our best to assist you.

CONTACT

For any shipping-related inquiries, please contact:

support@velunevera.com