Return & Refund Policy

At Velune Véra, we value quality, craftsmanship, and customer satisfaction. If you are not fully satisfied with your purchase, we are here to assist you.

RETURN ELIGIBILITY

Items may be returned within 14 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in original condition  
• All original tags and packaging must be included  
• Items showing signs of wear, washing, damage, or alteration cannot be accepted

Certain items may be non-returnable for hygiene or final sale reasons.

RETURN PROCESS

To initiate a return, please contact us at:

support@velunevera.com

Please include your order number and reason for return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

REFUNDS

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds are processed to the original payment method within 5–10 business days.

Original shipping fees are non-refundable.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.

EXCHANGES

At this time, we do not offer direct exchanges. Customers wishing to replace an item should place a new order after the return has been processed.

CONTACT

For any return-related questions, please contact:

support@velunevera.com