FAQ

FREQUENTLY ASKED QUESTIONS

ORDERS

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information.

Can I modify or cancel my order?

If your order has not yet been processed, please contact us as soon as possible at support@velunevera.com.

SHIPPING

Do you ship internationally?

Yes, we offer worldwide shipping.

How long does shipping take?

Estimated delivery times:

• Europe: 5–10 business days  
• United States & Canada: 7–14 business days  
• International: 7–21 business days

Please note that delivery times may vary depending on customs or carrier delays.

RETURNS

What is your return policy?

We accept returns within 14 days of delivery for eligible items in original condition.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after the returned item is inspected.

PRODUCTS

How do I choose the correct size?

Please refer to our Size Guide for detailed sizing information.

Will sold out items be restocked?

Select items may be restocked depending on availability and demand.

CONTACT

How can I contact customer support?

For all inquiries, please contact:

support@velunevera.com